Organizations do not always have the available staff to find answers to every question, even when that information might drive important decisions. Investigators are natural researchers, and PII’s team is available to help companies get the facts they need. For example, a Southern California hospital retained PII to interview the staff of its pharmacy, because management suspected that low employee morale was causing problems. In fact, PII found that the perceived job dissatisfaction was largely non-existent. However, the interviews uncovered a different problem related to the pharmacy’s compliance with state and federal laws, a situation that management moved quickly to correct.

• Depending on the type of information you seek, PII is available to:
• Conduct in-person or telephone interviews
• Make site visits
• Catalogue and review documents
• Conduct background research on complex topics
• Design and maintain databases
• Organize and present research results

The directors of a Southern California entertainment venue were concerned that their facility was developing an unwarranted reputation for criminal activity. At the request of the company, PII researched annual crime statistics for similar entertainment locales and prepared a report that gave management a realistic view of the severity of the problem and an understanding of how their venue compared to other organizations.